Support
Have a question, a problem or an idea? Write to us and we'll get back to you as soon as we can.
Email us at
To help us help you faster, tell us which phone you use and what happened, and send a screenshot if you can.
How to delete your account and data
In the app
- Open SoFedUp and tap the Profile tab.
- On your account, tap Delete account.
- Confirm. Your account and all your data are deleted right away.
Without the app
Email us from your account's email address with the subject "Delete my account". We delete your account and data within 30 days and confirm by email.
What's deleted: your account, your profile and preferences (including allergies, diet and faith rules), your plans, lists, At home items, recipes and reviews. Backups are cleared automatically within 30 days.
Subscription and billing
Payments are handled by Apple or Google. To cancel or change your plan: iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments and subscriptions.
To ask for a refund, use reportaproblem.apple.com (iPhone) or the Google Play order history page (Android).
About allergies
SoFedUp checks every ingredient against your allergies, but products change and brands differ. Always read labels. SoFedUp isn't medical advice.